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| » A brief history..... |
| » The future..... |
| » Our services cover..... |
| » Out-sourcing to..... |
| » Countries we have Visited..... |
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| A brief history..... |
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| Anaspec was formed in 1994 with the intention of offering local clients an alternative support company for their analytical equipment. This would include a rapid response time to callouts, service engineers who are competent in the maintenance of the systems, not just a specific part or machine of a system, and have a good understanding of the applications and use of the system.
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| Very early on various supply companies realised the value of out-sourcing their support departments to a dedicated support company and so Anaspec moved into the field of outsourcing.
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| As South Africa had just returned to the international market in 1994, it was not long before international suppliers realised the economic benefits of outsourcing to a developing market such as South Africa, and so Anaspec entered the international market by first servicing on the African Continent and then going into Japan, Columbia and Australia.
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| In 2001 OED of Australia approached Anaspec to assist with technical support of their clients within Australia. This prompted a long process of applying for business rights in Australia to enable an independent branch of Anaspec being set up in Australia. Their task- to support Australians using Australians and to look at opening into the Asian market.
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| From here Anaspec has continued to support clients in the Analytical market in conjunction with established agents and suppliers rather than working against any of them.
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| The future.....
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| Anaspec is aiming at remaining a technical support company for the support of the analytical market via outsourcing agreements.
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| Anaspec will remain independent of make, model or suppliers of the equipment. In this way offer engineers who will be well trained in the maintenance of the equipment as well as the application thereof rather than being specialised on only one product or supplier.
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| The growth of the company will still be determined by the response times we are required to give our clients both local and internationally. |
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| Our services cover.....
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General Electron microscope maintenance and support
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This covers all aspects of preventative maintenance, emergency callouts for breakdowns, upgrading and modifying and on site training of Carl Zeiss clients.
We also supply consumables for the maintenance of these systems.
Our typical response time to call outs is 24 hrs within South Africa and within 5 days to most international clients.
Our rates are typically R650.00 per hour within South Africa and UKP 650.00 per day for international callouts.
( These are negotiable for contracted clients and valid for year 2007 )
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Sample preparation equipment support
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This covers sputter coaters, vacuum evaporators, polishers etc. Again there is no restriction on make or model.
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Application specific microscopy systems
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As we have the capability of supporting microscopes, ED systems cryo systems etc from all different manufactures, we are ideally placed to support complex systems.
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Industrial vacuum systems
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With the knowledge of vacuum systems on microscopes, we assist in the repair and maintenance of various industrial vacuum systems. This covers repairing gauges, controllers, leak detectors and vacuum pumps. We also build vacuum system control units.
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Training courses in Microscopy
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With the ever growing nature of Anaspec, we continually broaden our knowledge on applications, systems and techniques. For this reason we often arrange courses in the field of microscopy for ourselves and clients.
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Light microscopy
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Through the agreement with Carl Zeiss South Africa, Anaspec has experience in supporting their light and operation microscopes.
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Information on microscopy
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As we are learning a tremendous amount everyday on the various aspects of microscopy, we decided to share this knowledge with our clients. This is done by producing a bi-monthly newsletter called the Anaspec Info which is a unique newsletter covering all aspects of the technical support of microscopy.
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Medical microscopes
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Anaspec supports the Carl Zeiss medical microscopes used in theaters around the cape area of South Africa on behalf of Carl Zeiss South Africa
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Sartorius Metal detectors and Check weighers
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On behalf of Taratec in South Africa, Anaspec installs, maintains and calibrates all the metal detectors manufactured by Sartorius. The metal detectors are used in various areas of the food and wood industry.
Anaspec also looks after the in line check weighers from Sartorius.
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Carl Zeiss Industrial measurement technology
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By an outsourcing agreement, Anaspec supports all IMT products on behalf of Carl Zeiss South Africa. These measurement systems are mainly used in the motor manufacturing industry to ensure precision engineering. |
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| Out-sourcing to..... |
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| Anaspec has a number of out-sourcing agreements with various companies which clearly defines our role in this industry.
At no point will Anaspec take on work which may jeopardise these contracts.
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| Setpoint, S.M.M. Instruments, South Africa - Since 1994 we have supported all their
LEO/ Carl Zeiss SMT EM equipment for them until 2004.
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| LEO Electron Microscopes, England
- Since 1995 we have been assisting Leo with supporting systems in Africa. This has now developed in support of their systems in a number of countries around the world. We are also assisting LEO in the world wide support of their QemSCAN system as we have experience in all the aspects and components of the system.
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| Carl Zeiss, South Africa - As from 1 May 2000 we now have an outsourcing agreement with Zeiss for the support, installation and servicing of the FEI in southern Africa. This ended in 2006 when
FEI moved away from Carl Zeiss |
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| Pro-Service, Taiwan - As we have a wealth of knowledge on the
Topcon systems we have established a working relationship with the Topcon Agents in Taiwan, Pro-Service. |
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| LEO Electron Microscopes, Germany - From 2001 Anaspec has an agreement with LEO Germany on the support of LEO 1500 systems. |
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| Carl Zeiss SMT NTS - As from 1 April 2004 LEO has been renamed Carl Zeiss SMT NTS. Anaspec's contract with LEO was transferred to Carl Zeiss SMT
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| Carl Zeiss South Africa - As from 2006 Carl Zeiss South Africa again represented Carl Zeiss Electron Microscopes. Anaspec has a new outsourcing agreement on the SMT product range.
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| O.E.D. Australia - As from February of 2003 Anaspec will have an outsourcing agreement with OED to support their clients on LEO / Carl Zeiss SMT EM equipment. This is covered by our Australian office.
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| FEI, The Netherlands - FEI, from time to time, make use of our engineers to assist with the support of agents in other parts of the world. However we only have an agreement to support FEI equipment independently in Southern Africa.
Even though we have an office in Australia, we do not support FEI equipment in Australia as this is covered by Nano Technology Systems. This agreement also ended in 2006.
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| Oxford Instruments USA - Through our contacts with Oxford instruments in the UK, the USA office has called on our engineers to support systems on their behalf. |
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| Carl Zeiss IMT - The Industrial measuring technology product range in South Africa is now supported by Carl Zeiss South Africa and Anaspec. |
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| Taratec - Taratec is a new company in South Africa aimed at the building up of the Sartorius range of industrial weighing equipment. Anaspec will assist them in some of the product range they supply. |
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| Countries we have Visited..... |
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Ivory Coast: Petroci ( support ) |
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Nigeria: University of Akure ( Installation )
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Zimbabwe: Police Forensics labs ( support ) |
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Japan: Toshiba, Fuji Electric, M.E.M.C. ( Support contracts )
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Australia: C.S.I.R.O. ( Support contract ) , Rio Tinto ( support ) , Qantas ( support )
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Mauritius: University of Mauritius ( Support contract ) |
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Columbia: Ecoperol ( support ) |
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Falkland Islands: RAF base ( Installation ) |
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Cyprus: RAF base ( Installation ) |
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Iran: Ya Mahadi Industrial base. ( support ) |
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Taiwan: University of Taichung, various others ( support )
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South Korea: US Air force bases. Jetscan |
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Sri Lanka: Installation Leo |
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Indonesia: Installation Leo |
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UK: Training and LEO UK assistance |
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Holland: Training
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Germany: Training
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Botswana: Installation |
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Canada: QemSCAN Support |
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Israel: Tel Aviv (Support) |
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USA: Alaska Air Force base Jetscan. Phelps Dodge, Arizona,
Qemscan Support
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UK: Technical assistance to LEO UK
and Qemscan Support |
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Brazil: CVRD installed a QemSCAN |
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Greece: Support of FEI sems through local agent
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Turkey: Support of FEI SFEG systems through local agent
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China: Installation |
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Czech Republic: Training
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Egypt: Pre-installation site visit |
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Hong Kong: Service call on Leo systems |
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Ethiopia: Installation of FEI |
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Namibia: Support of Carl Zeiss clients |
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New Zealand: Support of LEO clients and a Raith system |
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Egypt: Pre installation site check. Install FEG and support JetScans.
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Peru:
Qemscan Support to 3 systems around Peru |
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Libya: Install and maintain SEMs |
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United Arab Emerits: Jetscan support |
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Qatar: Jetscan support |
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Chille:
Qemscan support |
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Russia:
Qemscan support |
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| Contact Information for the Head office in Johannesburg |
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| Telephone: +27 11 794 8340
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| FAX: +27 11 794 8349 |
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| Physical address: |
| Unit 19, Laserdowns , 32 Johan Rd, Honeydew, Roodepoort South Africa
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| Postal address: |
| P.O. Box 2561, Honeydew, 2040, Gauteng, South Africa
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| Electronic mail: |
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